Corporate BS

It is no secrets that corporations write BS. Chase has sent me a couple of times notification that they are changing the credit card reward program:

We are making changes to the Ultimate RewardsSM program to meet the evolving needs of our customers.

What they really mean is that they are taking away some benefits of the reward program or make them of less value to their customers. It is the opposite of customer needs. It is 100% of their needs.

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